Helpful Hints

Helpful Hints for Tours of San Francisco

Helpful Hints for Tours of San Francisco

General  Information

 

Frequently Asked Questions

 

Helpful Hints

Below, you will find tips and helpful information to know when going on our tours.  Mouse over the questions below for more information as well as for helpful links.Reservations are required for all tours except motorized cable car and trolley tours and seats are first-come, first served.  Our tours operate rain or shine!

 For more information please call (888) 428-6937 (within US) or fax (415) 274-5794.

 

General Information

 

Tour Departures

Day & Evening Tours

Depart from the Pier 41 Marine Terminal.  Call 415.434.8687 to arrange your complimentary hotel pickup.

Cable Car Tours

Depart from Pier 39 and Pier 41 at Fisherman's Wharf.

» Back to Top

 

Reservation Information

San Francisco Ticket Locations

You may reserve online , purchase tickets at San Francisco Sightseeing offices located at Pier 41 and Pier 39 or make reservations with your hotel Concierge, Gift Shop, Front Desk or Bell Desk.

» Back to Top

 

Complimentary Pick Up and Return Shuttle

We offer free shuttle service from centrally located San Francisco hotels and motels. Please contact your hotel agent or call San Francisco Sightseeing at (415) 434-8687to request transportation.  You will receive a confirmed pick-up time.  Please be punctual.

At the conclusion of the tour, the driver will return passengers to their point of departure or to Fisherman's Wharf.       

Please note: There is no hotel pick-up for Motorized Cable Car,  Hop-on, Hop-offand Muir Woods tours.  However we offer a complimentary shuttle from Fisherman's Wharf to the hotels in the afternoon.

» Back to Top

 

Courtesy at Tour Stops

During your tour, please check your watch at each stop and return to the bus promptly at the time advised to you by your driver. The tour bus must stay on schedule at all times and we do not want to leave without you!

Please note:In planning your day, please add approximately one hour to the total tour times noted in our brochure for hotel pick-up and return.

» Back to Top

 

Suggested Attire

For day tours, casual, comfortable clothes and walking shoes are advised. For evening tours, warm clothing is suggested.San Francisco is famous for its changeable weather, fog and cool summers.  It's always a good idea to travel with a sweater or jacket.

» Back to Top

 

Tour Payment

San Francisco Sightseeing accepts cash, Traveler's Checks, Visa, MasterCard, American Express, and Discover.   Some tours are subject to cancellation fees.  Please check with your reservation agent.  All tours require a minimum number of passengers to operate. You will be notified prior to departure time if cancellation is necessary.

» Back to Top

 

Cancellations & Refunds

All tours require a minimum number of passengers to operate.  You will be notified prior to departure time if cancellation is necessary and you will receive a full refund. During the winter season (11/1-5/1) some tours may be cancelled due to insufficient bookings. Please call at least 24 hours before travel in order to confirm your tour.

You may cancel your reservation with full refund 72 hours before the tour.  Refund requests must be in writing and received within 30 days of tour date.  Cancellations from 72 hours to 24 hours prior to departure date will be charged an administration fee of $25 per ticket.

Tours canceled less than 24 hours of tour date and "no-shows" on the day of the tour will not be refunded. Please check your confirmation clearly to ensure you have the correct date you wish to conduct the tour

» Back to Top

 

Lost & Found

Please be sure to check for personal items before exiting any vehicle.  Should you leave something behind, please contact our office.  While San Francisco Sightseeing is not responsible for any items left on our vehicles, our drivers do return any found items to our office.

» Back to Top

 

Frequently Asked Questions

 

How does the Hop-on Hop-off tour work?

The Hop-on Hop-off tours run in two continuous loops throughout the city starting at 9:00am at Fisherman's Wharf.  Your ticket gives you 48 hours of full Hop-on Hop-off privileges and you can join the tours at any one of 17 stops.  Additionally, our Grand City Tour includes a 20-hour Hop-on Hop-off pass

» Back to Top

 

What is the difference between a Hop-on Hop-off and the Grand CityTour?

Hop-on Hop-off tours are restricted to circling only a small area of San Francisco throughout the day.  The 3.5 hour Grand City tour shows you much more of San Francisco and includes a 24-hour Hop-on Hop-off pass.

» Back to Top

 

Do you have restrooms on the bus?

Our motor coaches, used on longer tours, have lavatories.  The double decker buses used on the city and Hop-on Hop-off tours do not.

» Back to Top

 

Do we remain on the bus for the Grand City tour?

We make photo stops while remaining on the bus about every 10 minutes at key locations. Stops can range from five- minute photo stops to 20 minutes at the Golden GateBridge. Other stops may include: Twin Peaks, Golden GatePark, City Hall/Civic Center and San Francisco's stately Victorian architectural delights – the "Painted Ladies".

» Back to Top

 

Can I display my voucher on my mobile phone?

We don't have this capability yet, but will soon.

» Back to Top

 

What if I don't have my voucher/ticket?  

You must have a ticket to board the bus.  You can reprint your ticket from the website or call our office to make arrangements for a duplicate, provided you have the credit card that was used for the transaction.

» Back to Top

 

Can I purchase tickets from the driver?

You may purchase tickets from the driver for the Hop-on, Hop-off tours only.  All other tours must be booked in advance.

» Back to Top

 

Does my ticket guarantee me a seat on the tour?

Our tours are "first come, first served."  If you arrive too late for a seat, your reservation will be good for the next departing tour.

» Back to Top

 

Do you return me to my hotel?

We pick up from most centrally located hotels and motels  and return you to your point of departure for most of our tours.  For Muir Woods, we provide a complimentary shuttle back to hotels in the afternoon.  You can schedule your pick-up by identifying your hotel when you register for the tour or  by calling  Call 415.434.8687 to arrange pick-up.

» Back to Top

San Francisco Sightseeing
Pier 41 San Francisco, CA 94133
(888) 428-6937